Who We Are

Our website address is: https://thetrunkbase.com.

The Trunk Base is an online fashion store offering a collection of clothing, leather jackets, coats and other fashion products. We respect your privacy and are committed to protecting your personal information when you browse our website, create an account or place an order.

Comments

When visitors leave comments or submit information through forms on our website, we collect the data shown in the relevant form, along with the visitor’s IP address and browser user agent string to help with spam detection and website security.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check whether you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Media

If you upload images to our website, we recommend avoiding images that contain embedded location data (EXIF GPS). Visitors may be able to download images from the website and extract any location information included in them.

We encourage customers to review their images before uploading them to protect their personal information and privacy.

Cookies

If you leave a comment on our website, you may opt in to saving your name, email address and website in cookies. These cookies are provided for your convenience so that you do not have to enter your details again when leaving another comment. These cookies may last for up to one year.

When you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in to your account, we may also set up cookies to save your login information and screen display preferences. Login cookies generally last for two days, while screen preference cookies may last for one year. If you select “Remember Me”, your login may persist for up to two weeks.

If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie may be saved in your browser. This cookie contains no personal data and simply indicates the post ID of the article you have edited. It expires after one day.

We may also use cookies to help improve your shopping experience, remember your preferences and support essential website functionality, including shopping cart and checkout features.

Embedded Content From Other Websites

Articles and pages on this website may include embedded content such as videos, images, articles or other external resources.

Embedded content from other websites behaves in the same way as if you have visited the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that content.

This may include tracking your interaction with embedded content if you have an account and are logged in to that external website.

We encourage visitors to review the privacy policies of external websites before interacting with their content.

Who We Share Your Data With

We may share your personal information with trusted third-party service providers when necessary to operate our online store and fulfil your orders.

This may include payment processing providers, shipping and delivery companies, website hosting services and technical support providers.

If you request a password reset, your IP address will be included in the password reset email.

We only share information where necessary to provide our services, process transactions, maintain website security or comply with applicable legal requirements.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata may be retained indefinitely. This allows us to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.

For customers who register on our website, we also store the personal information they provide in their user profile.

If you place an order, we retain relevant order information, including customer details, billing and shipping addresses and purchase history, for as long as necessary to manage orders, provide customer support, maintain business records and meet applicable legal and accounting obligations.

Registered users can see, edit or delete their personal information at any time, except that they cannot change their username. Website administrators can also access and edit this information.

What Rights You Have Over Your Data

If you have an account on this website or have left comments, you can request an exported file of the personal data we hold about you, including information you have provided to us.

You can also request that we erase personal information we hold about you, subject to any legal, administrative or security obligations that require us to retain certain records.

Depending on your location and applicable privacy laws, you may also have the right to request access to your personal information, correct inaccurate details, restrict certain processing or object to specific uses of your data.

To exercise your privacy rights, please contact us using the details provided on our website.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

When you place an order, relevant information may also be shared with payment providers and shipping partners to process your payment and deliver your purchase.

Some of these service providers may process information outside your country of residence. Where applicable, we take appropriate steps to ensure that your personal information receives suitable protection.

We take reasonable measures to protect your personal information and ensure it is handled responsibly throughout your shopping experience with The Trunk Base.